Field incoming requests from end-users by both telephone and work orders.Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.Identify and learn appropriate software and hardware used and supported by our organization.Apply IT principles, methods, and practices in the customer service area to resolve issues and requests.You will use, prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.You will report to the Information Systems Manager. Problem resolution may involve the use of diagnostics and require that you give hands-on support at the desktop level. This includes receiving end-user help requests. Job Purpose or Objective(s): The IT Support Specialist's role is to ensure computer operations so that end-users can accomplish organizational tasks. Schedule: Wednesday-Saturday 4 PM - 2:30 AM
